Terms and Conditions
These Terms and Conditions (Conditions) set out the basis on which Tourism Adventure Group (as defined below) will provide accommodation and other products and services at its hostels to Customers (as defined below) and Guests (as defined below). By making a Booking (as defined below) the Customer agrees to comply with these Conditions.
In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
“Arrival Date” means the date on which the Customer’s stay at the hostel is due to commence, as per the Booking Details
“Booking” means the reservation by the Customer of accommodation and any other products and services detailed in the Booking which is accepted by the hostel
“Booking Details” means the details of the Booking including the number of Guests, the number of rooms required, the duration of the Guests’ stay at the Hostel and any other products and/or services to be included in the Booking
“Charges” means the charges payable by the Customer in connection with the Booking
“Contract” means the contract between the Customer and Generator in relation to the Booking
“Customer” means person who makes the Booking
“Guests” means the Customer and any third parties they invite to the Hostel in connection with the Booking
“Hostel” means the hostel owned or operated by either Base Backpackers Pty Ltd, Nomads World Hotels Pty Ltd or United Backpackers in the location of which is specified in the Booking
2.1 Customers can request Bookings via the Hostel’s website or by contacting the Hostel’s staff at the Hostel.
2.2 When requesting Bookings, Customers will be required to provide identification information including, but not limited to, their name, address, contact telephone number, email address and valid credit card details
2.3 No request for a Booking should be deemed to be accepted unless and until the Hostel confirms its acceptance and provides a booking reference, at which point the Booking will come into existence.
2.4 Subject to clause 4 the Hostel will use its reasonable endeavours to accommodate any request from the Customer to change the Booking Details but any request to change the dates or length of stay or add products and/or services will be subject to availability and the Customer paying for such increased length of stay and/or products and/or services at the Hostel’s standard rates from time to time.
2.5 When booking multiple beds in a shared room, the Hostel will make a genuine attempt to put people on the same booking in the same room, however this cannot be guaranteed, we will endeavour to do our best.
2.6 Group Bookings over 10 or more people will require prior consent from the hostel
3. FEES AND PAYMENT
3.1 The Charges will be as quoted by the Hostel to the Customer upon the Customer’s request for a Booking.
3.2 Unless otherwise agreed by the Hostel, the Charges only cover the provision of accommodation at the Hostel and the Customer may incur additional charges including, without limitation, charges for meals, room service and wireless internet access (the “Additional Charges”).
3.3 Customers will be informed of the amount of the Additional Charges before they are incurred.
3.4 By making a booking the customer agrees to an automatic payment of the Charges in full 48 hours prior to the arrival date. At time of booking the customer must provide valid Credit Card details to secure the booking.
3.5 Any Additional Charges must be paid either as they are incurred or, at the Hostel’s option, upon the Customer checking out at the Hostel.
3.6 The Hostel reserves the right to pre-authorize credit cards for group booking or for all Bookings over peak periods without any written approval from the customer.
3.7 The following payment methods are accepted by the Hostel; Cash or Credit or Debit Cards (American Express, Visa and Mastercard).
3.8 Payment fees are automatically charged when processing your payments. Credit card surcharge / payment fees are non refundable and / or transferable.
3.9 All Visa cards will incur a 2.19% payment fee.
3.10 All Mastercard cards will incur a 2.18% payment fee.
3.11 All Amex cards will incur a 3.95% payment fee.
3.12 We reserve the right to change payment fees as they fluctuate with our merchant.
4. CANCELLATIONS & REFUNDS
4.1 If you have booked a room through the use of a travel agency or an online travel agency (such as Booking.com, Expedia and Hotels.com), you must cancel or modify your booking through the agency that you used to make the booking
4.2 The Customer may cancel the Booking without charge if notice is given to the Hostel at least 48 hours prior to 1400 hours (local time) on the Arrival Date. In which case the Hostel will refund to the Customer all sums paid by the Customer in advance
4.3 Where the Customer fails to give sufficient notice of cancellation as per clause 4.1 or fails to arrive (no show) at the Hostel, the entire Booking will be deemed cancelled and the already pre-charged or applicable rate amount due will apply
4.4 The Hostel may at any time cancel a Booking if the Hostel becomes unavailable due to circumstances outside the Hostel’s control in which case the Hostel will pay the Customer a full refund of any Charges and any booking fee paid
4.5 The Hostel may cancel the Booking if the payment details provided by the Customer are invalid or insufficient. The Hostel will make all reasonable attempts to contact the Customer for alternative valid details
5. CHECK IN AND CHECK OUT
5.1 Check-in time at the Hostel booked is from 1400 hrs. Check-in prior to 1400 hrs. may be available subject to availability. Guests will be given a link when completing our online check-in and our systems will notify them when their room / bed is ready. Guests may access communal facilities prior to checkin if required
5.2 Check-out time at the Hostel booked is 1000 hrs. Later check-out times may be possible by prior arrangement with an additional charge and subject to availability. (In the absence of such prior arrangement, failure to check-out by 1000 hrs may result in the Customer being charged for an additional night’s accommodation at the standard applicable rate
7. FOOD AND DRINK
7.1 Unless otherwise agreed by the Hostel, the Charges do not include any food or drink.
7.2 Customers and their Guests may not consume or store food and drinks (other than water or items place by the hostel within the room) in their rooms. Alcohol may not be consumed in any room at any time
8. DISABLED GUESTS
8.1 The Hostel complies with all laws regulating the treatment of, and provision for, disabled Guests
8.2 Customers with any special requirements pertaining to a disability should inform the management team at the Hostel prior to the Arrival Date
8.3 Wheelchair access – Only some hostels are suitable for wheelchair access. Please check the hostel information or contact the individual hostel directly before making a booking
9. BODIES OF WATER
Some of our Nomads properties contain pools and are also blessed with bodies of water such as creeks, rivers, tidal lakes & the ocean nearby .There are inherent risks associated with any body of water, such as injury and or drowning. To help better manage these risks we have put together some sensible advice regarding steps you can take to stay safe & the steps we take to help you stay safe.
9.1 What you can do:
- If you can't swim, don't enter the water
- If you aren't a strong swimmer, make use of a floatation device while in the water
- Don't dive or jump into any body of water without testing the depth (particularly if you can't see the bottom)
- Don't run close to any body of water
- Don't swim alone
- Don't swim at night
- Heed pool opening/closing times and don't enter a pool area if it is closed
- Don't swim while under the influence of alcohol and or drugs
- Take some time to make yourself aware of water depths & conditions before entering
- Make note of the location of any life saving devices or services that may be near where you are swimming
- If at the beach, swim between the flags if available
- Be aware that the surrounding surfaces of a pool or body of water may be wet & slippery
9.2 What we do:
- Provide information to staff & guests making them aware of the risks associated with water
- Provide safety, warning & assistance signage alerting staff & guests to the risks associated with water
- Provide life saving devices in proximity to bodies of water within our properties
- Provide compliant fencing and lockable gates around pools within our properties
- Provide First Aid & CPR charts within pool areas within our properties
- Have First Aid & CPR trained staff on site during pool opening hours
- Ensure there is adequate lighting in pool areas
- Maintain pool enclosure areas to minimise the risk of slips, trips & falls
- Ensure the quality of water in our pools meets testing & health regulations
- Ensure chemicals used in pools are stored securely
10. PRIVACY DETAILS